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Online Account Information

Online Account Information

We are pleased to offer online account information and want to provide the information you need to address the most frequently asked questions.

By creating an online user name and password, you will have access to your mutual fund account using the internet. Through a secure connection, you can access your account to view or modify personal information and perform select transactions.

 The following is a summary of the available features:

 Inquiry Access

  • Account information, such as the share and dollar value of your account, current and prior Net Asset Value (NAV), month-to-date accrued dividend and year-to-date capital gain and dividend information.
  • Account transaction history and detailed information.
  • Distribution options.
  • View statements and tax forms.
  • Beneficiary information, if applicable.
  • Bank details, if available.
  • Cost basis information, if available.

 Transactions

  • Place purchases of mutual fund shares through the Automated Clearing House (ACH). (Minimum purchase amounts apply).
  • Place exchanges into an existing account or a new fund. (Minimum purchase amounts apply).
  • Place redemptions through ACH, wire transfer or by check to the address of record for non-retirement accounts.

Note - existing banking information on your account is required for all ACH and wire transactions.

 Maintenance Access

  • Set up, modify or remove systematic withdrawal plans or automatic investment plans for accounts with existing banking information.
  • Change address.
  • Edit profile/security information.
  • Change existing password.
  • Reorder checkbooks. (for existing accounts with this option).
  • Set up, modify or remove eDelivery of statements and tax forms.

 Security

  • Create a User Id and password for a first-time user.
  • Reset password if you cannot remember your current password or if your password has been inactive for 450 days.
  • Identity confirmation authentication codes, when applicable.

 

The online account website has several browser requirements, explained below, which are necessary for you to use the site to access your account information.

 Acceptable operating systems

 The following operating systems meet the needs of our site:

  • Windows 7
  • Windows 10
  • IOS for Mobile
  • MAC OS X

Acceptable browsers

 The following browsers meet the security needs of our site: 

  • Internet Explorer – 9.0 and above
  • Mozilla FireFox – 3.0 or higher
  • Google Chrome – 4.0 or higher
  • Safari– 4.0 or higher 

If your browser is not listed above, results and functionality may be limited.

Required browser settings  

Many of the required browser settings for using our site are enabled by default when you install the browser, so you may not have to make any changes. If you have any problems using our site, ensure that cookies, privacy settings, style sheets, Java, and JavaScript are enabled for your browser.

This site adheres to 128-bit (domestic) encryption.

Registering for online account access allows you to access to your mutual fund account(s) via the internet. The site uses a Secure Socket Layer (SSL) server. This ensures that all communication between you and the server are encrypted and cannot be viewed by third parties. In addition to using a secure server, the site requires 128-bit encryption (the highest level of security available). 

To register for on-line account access: 

  1. On the Secure Sign In window, click on the Register button. If using a mobile device, click on Desktop Site to register.
  2. In the Account Number field, type your mutual fund account number.
  3. In the SSN or EIN field, type your Social Security Number (SSN) or Employer Identification Number (EIN), as applicable.
  4. In the ZIP Code field, type the five-digit zip code associated with the account number provided.
  5. Click the Next button.
  6. The next screen is the Terms and Conditions window, which allows an electronic signature to accept or decline the terms and conditions of the agreement. You must read and Accept these conditions in order to continue. Click the Next button.
  7. The Personal Information window allows you to establish your Internet profile. Note-this does not update your account records. Enter your Name, Email Address, Date of Birth, *User Id and Password and Mobile Phone information. The Mobile Phone information is optional, if it is included, you will need to agree to the disclosure before entering.
  8. Click the Submit button. This brings you back to the Secure Sign In window where you can enter you newly created User Id and Password. Click the Sign In button. Identity Confirmation - You will receive the authentication notification that includes a 6 digit authentication code. If you have a mobile phone number on file, the authentication code will be sent by a text message to your mobile phone, otherwise, it will be sent by email. The Identity Confirmation code window provides additional security measures to protect information on the site.
  9. Enter the code in the Authentication Code window and complete the Remember Me Section. Remember Me - Selecting Yes will connect your account with this device allowing for   easier access. Select No if you are using a public device or one that you will not use frequently. Note - if you are using the private browser function, the Remember Me section will not be enabled.
  10. Click the Continue button. You are now logged in to the site.

*User Id and Password

The User Id policy is as follows:

       Minimum length: 6

       Maximum length: 15

       Minimum Alpha: 4

       Minimum Numeric: 2

User Ids are not case sensitive and special characters cannot be used.

The password policy is as follows:

       Minimum length: 8

       Maximum length: 10

       Minimum Alpha: 4

       Minimum Numeric: 2

Passwords are case-sensitive. Most special characters can be used as well.

The Secure Sign In window allows you to log into the site that provides access to your mutual fund account(s) via the Internet. 

The site uses a Secure Socket Layer (SSL) server. This ensures that all communication between you and the server are encrypted and cannot be viewed by third parties. In addition to using a secure server, the site requires 128-bit encryption (the highest level of security available). 

A multi-factor authentication (MFA) method is used to confirm a user’s identity. MFA is a security system that requires more than one method of authentication from independent categories of credentials to verify the user’s identity for a login. This would include your user Id and password, and in certain instances, an Identity Confirmation/Authentication Code will be required. An Identity Confirmation/Authentication Code is a five digit code that can either be sent to you by email or by text to your cell phone. 

There are many reasons why an Identity Confirmation/Authentication Code may be required. Any time there are changes or inconsistencies, including but not limited to, a change in a login pattern or computer update, an authentication code may be required. 

To sign in: 

  1. In the User Id field, type your User Id. 
  2. In the Password field, type your password. Note - Your log in credentials should not be “saved” or “remembered” on your computer for your next log in. This will not allow you to log in.
  3. Click the Sign In button to proceed. Either the Identity Confirmation (Request Authentication Code) window is displayed or you are logged into the site and the Portfolio Summary window is displayed. 

Additional Information:

If you login using a new or different device, you will be required to authenticate with an Authentication Code. You will also be required to complete the Remember Me section. Selecting yes will connect your account with this device allowing for easier access. Select No if you are using a public device or one that you will not use frequently. 

Note - if you are using the private browser function, the Remember Me section will not be enabled.

The Forgot User ID window allows you to retrieve your User ID for accessing the site. Once the required fields are completed, click the Submit button, the User Id is displayed. 

To retrieve your user ID: 

  1. On the Secure Sign In window, click the Forgot your User ID? link.
  2. The Forgot User ID window is displayed.
  3. In the Account Number field, type your mutual fund account number.
  4. In the SSN or EIN field, type your Social Security Number (SSN) or Employer Identification Number (EIN), as applicable.
  5. In the ZIP Code field, type the five-digit zip code associated with the account number provided.
  6. Click the Submit button. The User ID field is displayed with your user ID.
  7. Click the Sign-in button. The Secure Sign In window is displayed and the User ID field contains your user ID.

The Forgot/Reset Password window allows you to start the process of resetting your password for accessing the site.

To reset your password:    

  1. On the Secure Sign In window, click the Forgot/Reset Password link. The Forgot Password window is displayed.
  2. In the User Id field, type your User Id.
  3. Click the Submit button. Identity Confirmation - You will receive the authentication notification that includes a 5 digit authentication code. If you have a mobile phone number on file, the authentication code will be sent by a text message to your mobile phone, otherwise, it will be sent by email. The Identity Confirmation code window provides additional security measures to protect information on the site.
  4. Enter the code in the Authentication Code window and click on the Continue button.
  5. In the Account Number field, type your mutual fund account number.
  6. In the SSN or EIN field, type your Social Security Number (SSN) or Employer Identification Number (EIN), as applicable.
  7. In the Zip Code field, type the five-digit zip code associated with the account number provided. If you have a foreign address and do not have a zip code, enter five zeros.
  8. Click the Submit button.
  9. Create New Password - The Create New Password window is the final step required for resetting your password. In the New Password field, enter a new password.

The password policy is as follows:

Minimum length: 8

Maximum length: 10

Minimum Alpha: 4

Minimum Numeric: 2

A previous password cannot be used and it cannot be the same as the User Id.

Passwords are case-sensitive. Most special characters can be used as well.